Last Updated: March 10, 2026
This Refunds, Returns, and Shipping Policy is incorporated into the Screeny, Inc. Terms and Conditions. By making a purchase through our Site or at a Screeny event, you agree to the terms below.
All ticket sales for Screeny events are processed through our ticketing provider, Tixr, and payment processor, Stripe. By purchasing a ticket, you acknowledge and agree to the following refund terms.
If Screeny cancels an event in its entirety, you will receive a full refund of the ticket purchase price. Refunds for cancelled events will be processed within fourteen (14) days of the cancellation announcement. Refunds will be issued to the original payment method used at the time of purchase.
Service fees charged by Tixr at the time of purchase are non-refundable, even in the case of event cancellation, unless otherwise required by applicable law.
If Screeny reschedules an event, your ticket will be valid for the rescheduled date. If you are unable to attend the rescheduled event, you may request a refund by contacting us at support@screeny.com within 14 days of the rescheduling announcement. Screeny will use commercially reasonable efforts to accommodate refund requests for rescheduled events.
Unless otherwise stated on the event listing page, all ticket purchases are final. Screeny does not offer refunds for change of mind, scheduling conflicts, or other personal reasons.
Screeny may, in its sole discretion, offer refunds, credits, or exchanges on a case-by-case basis. Any such accommodation does not create an obligation for future events.
If Screeny partially cancels an event (e.g., a portion of the scheduled programming is not presented), Screeny will determine in its sole discretion what refund, credit, or other accommodation, if any, will be offered.
If you purchased a ticket on a payment plan through Tixr and request a refund, you remain responsible for any payments that were due before your refund request was submitted. Approved refunds will be applied to amounts already paid; no future payments will be charged after the refund is approved.
Refunds will be processed through Stripe to the original payment method. Processing times may vary depending on your financial institution and typically take 5 to 10 business days after the refund is initiated.
If you file a chargeback or payment dispute with your financial institution instead of contacting Screeny first, Screeny reserves the right to suspend your account and contest the chargeback. You are responsible for any fees or costs associated with chargebacks. We encourage you to contact us at support@screeny.com before initiating a chargeback.
Physical merchandise purchased through the Site may be returned for a refund if the item is shipped back to us in its original, unused condition and original packaging within 14 days of delivery. To initiate a return, contact support@screeny.com with your order number.
Items must be returned at your expense unless the item was defective or we shipped the wrong product.
If an item is not received back in its original condition, we reserve the right to offer store credit instead of a refund or return the item to you at our discretion.
The following items are not eligible for return or refund:
Approved refunds will be issued to the original payment method within 7 to 10 business days of our receipt of the returned item.
Merchandise purchased at a Screeny event (in-venue sales) is subject to the venue's policies regarding returns and exchanges, if any. All in-venue merchandise sales are final unless the item is defective, in which case you may contact support@screeny.com within 7 days of the event for a replacement or refund.
If you receive a defective or incorrect item, contact support@screeny.com within 7 days of delivery (or 7 days of the event for in-venue purchases). We will, at our option, provide a replacement, exchange, or full refund, including return shipping costs for defective or incorrectly shipped items.
Company will make reasonable efforts to ship purchased merchandise within 7 to 10 business days from the date of order. Shipping times may vary depending on product availability and destination.
Shipping costs will be calculated and added to the total order amount at checkout based on the selected shipping method and destination.
Company is not responsible for delays, damages, or losses that occur during the shipping process once the item has been tendered to the carrier. Risk of loss transfers to you upon shipment.
If you receive a package that appears damaged during transit, please document the damage (photos of the packaging and product) and contact support@screeny.com within 7 days of delivery. We will work with the carrier to resolve the issue and, where appropriate, provide a replacement or refund.
International shipping may be subject to import duties, taxes, and customs fees imposed by the destination country. These additional charges are the sole responsibility of the buyer. Please check with your local customs office before placing an international order.
Company reserves the right to use third-party shipping carriers or fulfillment services at its discretion.
Where available, we will provide tracking information via email once your order has shipped. Company is not responsible for carrier delays or tracking inaccuracies.
If you are located in the European Economic Area or United Kingdom:
If you are located in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy purports to modify or exclude those guarantees.
We may update this policy from time to time. Changes will be posted on the Site with an updated "Last Updated" date. Your continued use of the Site or purchase of products after changes are posted constitutes acceptance.
Screeny, Inc.
108 Maddux Way
Spicewood, TX 78669
support@screeny.com
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